WEBINAR

How do you design the operating model of the future when AI is part of your workforce?

Watch our webinar on-demand where industry and organizational design experts explore the questions leaders should be asking as they shape the operating models of tomorrow.

Watch our webinar on-demand

Tuesday, 20 October 2026
14:00 - 15:00 GMT+1
Speakers: Oliver Plunkett, Laureen Rwatirera Chivere, Mark Lancelott, Andy Cross (Host) 

There is no single blueprint for the AI-enabled organization.

Should AI be treated as a tool to deploy, or as a new type of workforce? How does AI change what customers value and who can provide it?

Watch our webinar on-demand to hear a discussion that brings together different perspectives on some of the biggest questions facing organizations today.

Combining strategic thinking with real experience of what it takes to implement the underlying operating model, our panel explored how leaders can make informed decisions about AI without chasing trends or waiting for perfect certainty. And how boards and executive teams can approach AI integration in ways that support both business performance today and organizational viability for the future. 

What you will take away

Fresh perspectives on how AI is democratizing value creation, and what businesses can do to sustainably differentiate themselves from the competition 


Considerations for where AI can improve, remove, or create work across the value chain, and where human judgment should remain central 


Insights to help reflect on whether your wider operating model can absorb AI without creating new bottlenecks or eroding critical capabilities 


Practical approaches to defining risk appetite in terms of purpose, autonomy, consequence, and reversibility 

Meet our expert speakers

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Oliver Plunkett

Chief Executive Officer at Buro Happold

An outstanding strategist, with a background as an innovative structural engineer, Oliver is Chief Executive Officer of Buro Happold.

In his role, Oliver is responsible for Buro Happold’s commitment and approach to client focused leadership. He ensures that the firm’s work centers around the needs, values and desired outcomes of all its clients. Oliver maintains Buro Happold’s global network of key relationship managers and subject matter experts who are empowered to contribute broadly to achieve excellence.

Oliver draws on his extensive experience as a Chief Operating Officer, Managing Director and Global Projects Partner, having previously led Buro Happold in the Middle East, India, Asia and Europe. With a background as an innovative and award-winning structural engineer, he is passionate about design and the use of technology in the built environment.

A passionate, personable collaborator and communicator, Oliver is an excellent judge of character and opportunity. His personality and skillset are used to great effect to inspire and lead the firm’s design teams and ultimately exceed clients’ aspirations.


Headshot of Laureen Rwatirera Chivere

Laureen Rwatirera Chivere

Global Talent and Learning Executive | Advisor on AI-Enabled Work Design

Laureen is a senior talent and learning executive who helps organisations prepare their people for the way work is changing. Her focus is on what happens when AI meets the operating model: how work gets redesigned, which skills matter, and how leaders build the fluency to make good decisions about it.

She is VP Talent Management and Chief Learning Officer at Prosus, a global technology investor with more than 90 portfolio companies and around 45,000 employees in over 100 countries. Before that, she was the founding Chief Learning Officer at both ASML and Naspers, building learning functions from the ground up during periods of rapid growth. Earlier in her career she held senior roles at EY, Mars, Levi Strauss and Investec, and co-founded Treamio, which was one of the UN’s exclusive leadership and team development partner in Sub-Saharan Africa building learning functions from the ground up during periods of rapid growth, across Africa and Europe.

Laureen sits on the Advisory Board of Blockverse Technologies, where she advises on AI-enabled work design, executive AI fluency and the human side of transformation. She is a member of The Conference Board’s Leadership, Talent & Organizational Transformation Council and the i4CP European Chief Talent and Learning Officer Board, and was recently nominated for Women in AI 2026.

Headshot of Laureen Rwatirera Chivere


Mark Lancelott

Associate Faculty at Hult International Business School | Co-author, Operating Model Canvas

Mark is an operating model and organization design advisor, working with executive teams and boards at inflection points to build organizations that perform today and stay viable tomorrow.

He starts from the outside in – the world the organization operates in, and how it creates and captures value – before designing how it operates: the processes, people, information, structures and management systems that deliver it.

His current research interests include how organization designs encode assumptions about pace – the speeds at which different kinds of work can move – and how AI is reshaping the operating model, with the tensions and opportunities that creates.

Founder of Better Business by Design, co-founder and teacher on the Designing Operating Models program, co-author of The Operating Model Canvas, Mark previously held senior roles at Korn Ferry and PA Consulting.


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Andy Cross

Professor of Organizational Behavior at Hult International Business School

Andy is an experienced consultant and executive team coach with a track record of working with leaders to achieve the transformational change necessary to deliver business growth, with specialisms in strategy execution, organizational design, creativity and culture change. 
 
Andy has held a range of Executive HR, transformational and operational roles at Virgin Atlantic, BT, Colt and Unum Provident. He specializes in Organization Design and Operating Models, helping organizations across all sectors to align strategy, structures, working practices and the people agenda to achieve lasting change. Andy’s clients value his warm and creative approach whether this is in the classroom or on consulting projects. 

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